Shipping Policy

At Cresttlane, our goal is to deliver your order as quickly, safely, and efficiently as possible. Here’s everything you need to know about our shipping process:

🚚 Shipping Time

We currently offer pan-India shipping with a standard delivery time of 4–6 business days from the date of dispatch.

  • Orders are usually processed within 24–48 hours.

  • Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.

💸 Shipping Charges

  • Prepaid Orders: Free Shipping

  • Cash on Delivery (COD) Orders: ₹50 extra may be charged for handling.

🛡️ Order Confirmation & Tracking

To reduce RTOs (Return to Origin), we may confirm orders via WhatsApp or call before dispatching, especially for COD orders. This helps ensure fast delivery and avoids delays.

  • We use Fastrr (Shiprocket Checkout) for one-click checkout and optimized delivery rates.

  • Tracking details will be shared automatically once the order is dispatched.

❌ Missed Deliveries & RTOs

If the delivery fails due to incorrect address or phone number, or if the customer refuses the package:

  • The order will be marked as RTO (Returned to Origin).

  • COD customers with repeated RTOs may be restricted from placing further orders.

🧊 Packaging

All orders are shipped in branded, secure packaging to ensure the safety of your product. We strive to make your unboxing experience memorable!

📞 Customer Support

If you have any issues related to your shipment, feel free to contact our customer support: